Please reach us at info@cleanyourclutterltd.com if you cannot find an answer to your question.
Each member of our team goes through a process to join. First, they have a coffee with Kate (Managing Director). Once Kate has grilled them, put them through their paces, made them do 10 star jumps and 50 push-ups, she then assesses their fit within the business. A caring, compassionate manner is an absolute must! Even if someone has many years of proven experience, it doesn't necessarily mean they will be a good fit for our team or clients.
All of our team members are DBS checked, given that some of our services are provided to vulnerable people.
(We’re only joking about grilling each applicant!... Or are we?...)
Paying should be made easy, that's why we accept most methods such as cash, bank transfer and cheque. We can't yet accept card payment, however we are looking at this option for the future!
This is your choice. We use a range of products, some of which are sourced directly from Purdy & Figg, who provides us with natural cleaning materials. If you have any allergies, please make us aware during the consultation stage. Alternatively, you're welcome to provide your own products. Our teams have full training on Health & Safety, which includes handling of hazardous substances.
As for equipment, our teams are equipped with all the necessary tools, including mops, buckets, and hoovers. If you have any specific allergies (such as to animals), we highly recommend that we use your own hoover.
For £10 off of your first purchase with Purdy & Figg, use our discount link here: https://www.talkable.com/x/7JvlEB
Sickness, family emergencies and childcare issues all give rise to problems. In these instances we do our best to provide you with an alternative Home Assistant. Our team is all ladies, most of whom have families, so we ask for your understanding if a situation like this every arises.
Yes! As a responsible employer of our workers we have £10m of Employers Liability insurance, as well as having £1m of Professional Indemnity & £1m of Public & Product Liability coverage.
A one month notice is require to leave for any reason. Please refer to our Terms & Conditions page for full details.
We understand that sometimes things happen. It's life! However, to ensure that our teams are always busy (they don't like sitting around!) we ask that cancellations are made 48 hours in advance. Full details of our cancellation policy can be found on the "Terms & Conditions" page.
We offer a variety of home services. Please see our "Service & Prices" page.
To schedule a consultation with us, simply fill out the contact form on our home page or give us a call. We will get back to you within 24 hours to schedule a time that works for you.