Clean Your Clutter Ltd

Legal information

Terms & Conditions

These terms and conditions outline the rules and regulations for the use of our cleaning services. By booking our services, you accept these terms and conditions in full. See also our Privacy Policy.

  1. 1.Definitions

    • "Customer": The individual or entity booking and/or receiving cleaning services from Clean Your Clutter Ltd.
    • "Company": Clean Your Clutter Ltd (Company Reg. No. 15628538) registered at 3 Shipley Mill Close, Stone Cross, East Sussex, United Kingdom, BN24 5PY
    • "Agreement": The terms and conditions set forth in this document.

  2. 2.Service Description

    • Scope of Services: Home resets, specialist cleaning, hoarding support, deep cleaning, general cleaning and practical personal assistant support. The agreed quote confirms the scope; personal care and oven cleaning are not included.
    • Service Hours: Monday to Friday, 9 a.m. to 5 p.m. Evening or weekend appointments are available by prior arrangement only.
    • Special Requests: Please notify us of any special requests at the time of booking. Additional charges may apply.

  3. 3.Payment Terms

    • We accept cash, direct bank transfer and cheques. We do not accept card payments.
    • Invoices are payable within 24 hours of job completion.
    • A fixed £10 administrative fee applies per overdue invoice, subject to your statutory rights and the fairness of the charge.

  4. 4.Cancellation Policy

    • Cancellation At Least 48 Hours in Advance:
      1. If you need to cancel or reschedule your cleaning service, please notify us at least 48 hours before your scheduled appointment.
      2. Cancellations made at least 48 hours in advance will not incur any charges. You will have the option to reschedule your service at no additional cost.
    • Cancellation Less Than 48 Hours in Advance:
      1. Cancellations made less than 48 hours before your scheduled appointment will incur a full charge of the service fee.
      2. This policy is in place to compensate our team for the reserved time slot that could have been allocated to another customer.
    • Refunds: Refunds for cancellations made more than 48 hours in advance will be processed within 7 business days.

  5. 5.Customer Obligations

    • Any preparations the customer is required to make before the cleaning team arrives (e.g., securing pets, picking up personal items) must be completed. Failure to do so may result in the appointment having to be rescheduled, but still fully chargeable.
    • Customers are responsible for ensuring the property is safe for our cleaners.
    • Valuables:
      1. For some of our more intensive services we ask for all customers to ensure that all valuables that are to be retained are securely set aside prior to the job commencing. We cannot accept liability of valuables which are removed from the property and disposed of. Furthermore, any items which have been subject to damage, infestations or faeces will be accepted by us as disposable items unless they have been specifically set aside by the customer.

  6. 6.Notice Periods

    • To terminate recurring regular visits, exactly one calendar month's written notice is required. Send notice to info@cleanyourclutterltd.com.

  7. 7.Liability and Insurance

    • We will take reasonable care to avoid damage. Any accidental damage must be reported within 24 hours of completion of the job.
    • Employers' Liability cover: £10,000,000. Public & Products Liability cover: £1,000,000. Professional Indemnity cover: £1,000,000.
    • The 24-hour reporting request helps us investigate promptly and does not remove your statutory rights. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything that cannot lawfully be excluded.

  8. 8.Health and Safety

    • We use professional-grade cleaning products. If you have any allergies or sensitivities, please inform us in advance.
    • Our cleaners follow strict safety protocols to ensure a safe working environment.

  9. 9.Dispute Resolution

    • Please contact us within 24 hours of the service if you have any complaints.
    • We aim to resolve complaints within 7 business days. If a resolution cannot be reached, we may offer a partial or full refund at our discretion.

  10. 10.Non-solicitation & Restrictive Covenant

    • The Customer agrees not to directly or indirectly engage, employ, or contract any former employee or contractor of Clean Your Clutter Ltd for services similar to those provided under this agreement for a period of 12 months after termination of this contract.
    • Failure to comply with this clause may result in legal action being taken and the business seeking financial damages from the customer.
    • Alternatively, the customer can agree to liquidated damages which is calculated by taken the average number of hours typically provided in a calendar month and being multiplied by 6 months. This total sum would be the amount payable for this clause to be nullified.

  11. 11.Confidentiality Clause

    • Non-Disclosure Obligation
      1. The Customer agrees not to request, obtain, or use any contact details of Clean Your Clutter Ltd's subcontractors for any reason. The Customer must not contact or work with any subcontractor directly, unless Clean Your Clutter Ltd gives written permission.
    • Breach & Remedies
      1. Any breach of this clause shall be considered a material violation of this agreement, entitling Clean Your Clutter Ltd to seek injunctive relief, damages, or other legal remedies as deemed appropriate.

  12. 12.Social Media Policy

    • Consent:
      1. Photographs and video are used on social media only with explicit, recorded consent for the agreed purpose. Booking a paid service does not automatically grant media permission.
    • Scope of Content:
      1. The Content may include:
        1. Before, during & after photographs and videos of the customers property.
        2. Testimonials or feedback provided by the customer
        3. Any other material that has been agreed upon
      2. The Company agrees that all Content will respect the Customer's privacy, ensuring no personally identifiable information (e.g. full name, address) or sensitive property details are disclosed without prior written consent.
    • Withdrawal of Consent:
      1. You may withdraw consent at any time by emailing info@cleanyourclutterltd.com. We will stop future use and remove content under our control where required. Withdrawing consent does not trigger a retrospective charge for a Giving Back clean.
    • Compensation:
      1. This agreement does not entitle the Customer to any financial compensation for the use of Content unless explicitly agreed upon in writing.
    • Term:
      1. This agreement remains in effect unless revoked by the Customer in writing.
    • Private Giving Back application photos are used for reviewing your application and are not published automatically. Unselected applications and photos are deleted within six months. Selected media is retained only for the duration of consent.
    • If you have any questions or concerns about this policy or if you wish to opt out of being included in photos or videos, please contact us at:
      1. Email: info@cleanyourclutterltd.com
      2. Phone: 01323 387604
    • The Company reserves the right to amend this social media policy at any time. Any changes to this policy will be posted on our website and will be effective immediately upon posting.

  13. 13.Amendments to Terms

    • We reserve the right to amend these terms and conditions at any time.
    • Customers will be notified of any changes to the terms and conditions via email or our website.

  14. 14.Consumer Rights

    • Services will be carried out with reasonable care and skill under the Consumer Rights Act 2015. Where applicable, distance or off-premises bookings carry a 14-day cancellation right. If you ask us to start within that period, we obtain your express request and explain any proportionate payment and loss of cancellation rights on full completion. Our appointment cancellation policy does not override those rights.

  15. 15.Governing Law

    • These terms are governed by the laws of England and Wales, without limiting any mandatory consumer protection that applies to you.

  16. 16.Agreement Acceptance

    • By booking our services, you acknowledge that you have read, understood, and agree to these terms and conditions.